For orders within the UK the following information applies:
All orders below £95 are subject to a £4.99 delivery charge.
Free shipping available on all orders above £95.
Delivery is 2-3 working days (sent to you via Hermes Couriers on standard orders)
3 attempts to deliver:
Email notification will be sent to you so you may track your parcel
For overseas orders, please email firstname.lastname@example.org
All orders outside UK (except ROI) – £14.99
Order Shipped to ROI (Royal Mail)- £11.99
Please find attached the returns form which need adding at the very bottom of the wording below. This is a form the customer will print off themselves to complete.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and labels attached (not removed).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Obvious signs of use or any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
All items purchased in SALE will be refunded with an Online Gift Voucher. This includes all BLACK FRIDAY SALE items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Usassything.com, Fountains Garth, Fountains, Ripon, HG4 3AN
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he / she will find out about your return.
To return your product, you should mail your product to:
Usassything.com, Fountains Garth, Fountains, Ripon, HG4 3AN
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To Download our returns form please click here